Strata Insurance Services specialises in insurance for residential and commercial
strata schemes and community associations.
We are a customer service focused organisation and our specialist strata knowledge and expertise ensures that cover placed is competitively priced, provides appropriate protection against risk and meets legislative requirements.
Our staff have over 20 years of experience in the strata management industry and hold qualifications in both insurance broking and strata management.
We employ a team of specialist brokers who have extensive knowledge of strata legislation and a practical understanding of risks affecting Owners Corporations, lot owners and Strata Committees.
Our in-house claims consultants are dedicated to providing a premium claims management service ensuring that claims are dealt with and paid in a timely manner and providing regular feedback to our clients during this process.
MEET THE TEAM
We are a customer service focused organisation and our specialist strata knowledge and expertise ensures that Strata Insurance Services specialises in insurance for residential and commercial strata schemes, Building Management Committees and Community Associations.
Our staff have over 20 years’ experience in the strata management industry and hold qualifications in both insurance broking and strata management.
We employ a team of specialist brokers who have extensive knowledge of strata legislation and a practical understanding of risks affecting Owners Corporations, lot owners and Strata Committees. Our in-house claims consultants are dedicated to providing a premium claims management service ensuring that claims are dealt with and paid in a timely manner and providing regular feedback to our clients during this process. Cover placed is competitively priced, provides appropriate protection against risk and meets legislative requirements.
DANIELLE DICKSON
MANAGING DIRECTOR
Danielle is a highly motivated and skilled professional with over 20 years in the strata management industry working for large strata management companies, commencing her career as a part-time administration clerk, and quickly progressing into management level positions.
In the role of Managing Director of Strata Insurance Services since the company was established in 2014, Danielle was responsible for driving the office set up and securing an Australian Financial Services License.
Danielle is a graduate of the Australian Institute of Company Directors (GAICD), Licensed Strata Manager (Class 1), holds a Diploma in Insurance Broking and has qualifications in Credit Management and Workplace Training and Assessment. Her professional memberships include Strata Community Australia (SCA), NIBA (QPIB), and ANZIIF (Senior Associate CIP).
MELISA TSIORVAS
DIRECTOR
Melisa worked in the banking industry for 20 years as an Associate Director, with her key responsibilities being Financial Performance, Risk & Compliance, People and Client Management. In this role, Melisa was responsible for the management of key strata industry relationships, proactive leadership, and management of a team of Relationship Managers focussed on the Strata industry and represented the organisation within the Strata Industry in respect of industry bodies, key industry participants and suppliers.
We were fortunate to welcome Melisa to the Strata Insurance Services team in 2014 as a company Director, driving the establishment of our business accounting processes which she oversees at an operational level. Her key responsibilities also extend to the marketing and relationship management strategies of the business.
Melisa has completed a Bachelor of Commerce with Macquarie University, Diploma in Insurance Broking and is a member of both NIBA (QPIB), and ANZIIF (Senior Associate CIP).
KRISTINA KISUR
ACCOUNT EXECUTIVE
Kristina has experience in the private and public sector holding roles in accounts, finance and construction and joined the Strata Insurance Services team in 2014 in a support and claims assistant role. She quickly gained her Diploma of Insurance Broking qualification, progressing into a more senior role and is a member of both NIBA (QPIB), and ANZIIF (Senior Associate CIP).
Kristina is responsible for the management of a large, diverse, and complex strata portfolio, ensuring the clients insurance and risk management needs are fully met to the highest standard.
Kristina brings a sense of fun and enthusiasm to our team, is dedicated and hardworking and is known within the industry for building strong and lasting relationships with her clients and underwriters.
ANNA PAVLIC
CLAIMS MANAGER
Anna joined the Strata Insurance Services team in 2018 with over 20 years of retail and customer service experience. Having undertaken a Tier 1 General Insurance Broking qualification and Strata Certificate of Registration, Anna has developed a high level of specialised expertise which she continues to build on by regularly attending strata and insurance industry seminars and training.
A detail oriented and effective communicator, Anna is a problem solver who is highly analytical and technical in nature, dealing with complex claims and advocating on behalf of our clients to achieve a favourable settlement.
Anna has a strong customer focus, is honest and trustworthy. Often dealing with urgent and emergency situations as part of the claims process Anna is calm under pressure, guiding and supporting our clients through this process with understanding and empathy.
TAHLEEA POMEROY
ACCOUNT ASSISTANT
Tahleea has been in the strata management industry since 2014, having worked in reception, general administration, and strata management roles and holds qualifications in strata management and general insurance.
Prior to this Tahleea worked in hospitality management, which is evident in the high level of customer service displayed. She is professional, has a strong attention to detail with a focus on developing lasting relationships with clients, industry partners and suppliers.
Tahleea is a valued member of the team, and her contribution is integral in achieving our strategic initiatives, high-level service standards and meeting the needs of our clients.
TANYA LOCKHART
CLAIMS ADMINISTRATION
Tanya is a licensed Strata Manager (Class 1), a member of Strata Community Australia and has been working in the strata management industry for over 20 years. As a strata manager she was responsible for managing a portfolio of complex Community Title Schemes, Building Management Committees and Residential strata buildings throughout Sydney with a strong focus on the upper North Shore and Sutherland Shire.
In Tanya’s current role assisting the claims team, she provides a high level of client care ensuring that each of our clients receives the highest standard of professional customer service, achieving a timely and favourable claims settlement process.
CANDICE ROCK
SENIOR ACCOUNT EXECUTIVE
Candice joined the Strata Insurance Team in 2022 bringing 20 years of insurance industry experience, having worked for large insurance brokerages where her roles included commercial and domestic underwriting and general insurance products with a strata specialisation.
Currently managing a diverse portfolio of new developments, commercial industrial and residential strata schemes and community associations, where she demonstrates her expertise and leverages her technical knowledge and industry contacts to negotiate the placement of complex and hard-to place risks.
OUR VALUES, MISSION AND VISION
Teamwork
To nurture and empower others to succeed
Client Centred Behaviour
To acknowledge the importance of our clients through our actions, thoughts and behaviours
Adaptability
Driving change with agility and innovation
Embracing Diversity
We accept and empathise in all our differences
Integrity
To demonstrate professional and ethical practices, trust and respect for each other and our clients
Fun
Encouraging a positive and approachable environment